TERMS AND CONDITIONS

Once an online, written or verbal booking has been accepted by Sarah Boxer, the client will have entered into an agreement to have a treatment, course or retreat based on the following terms and conditions. 

• Payment - We respectfully ask that clients make payment via PayPal, sumup,  bank transfer or cash either before or at the time of treatment, thank you.  A £10 non refundable deposit for treatments and small workshops is required.  A 20%  non-refundable deposit is required for accredited Reiki courses and Retreat Days. Non payment will result in no treatment, no course or retreat day. If paying online please use your name and use the treatment, course or retreat as reference.

• Cancellations - 

  Treatments: A minimum of 48 hours notice is required from the start of a client's treatment appointment time if a change or cancellation is to be made to the appointment time or date and a charge not incurred. Payment for each treatment is required in full if the session is cancelled with less than 24 hours’ notice or the client fails to attend. 

  Courses: Once payment has been made, a refund will not be given if a client is to cancel the course. They will however be able to transfer the money across to another course or a different course date. 

  Retreat days: Once payment has been made, a refund will not be given if a client is to cancel the course. They will however be able to transfer the money across to another course, or a different course date, to a treatment or workshop.

• Discretionary waiver of charges for missed/ changed appointments - Changing or rebooking an appointment, for no extra charge, within 48 hours of the appointment date and time, is discretionary and will only be undertaken for emergencies.

• Prices - Treatments, courses and retreats and the prices listed are subject to change without prior notification.

• Refusing to treat - We have the right to refuse or discontinue a treatment at any point. Circumstances where this may apply include, but are not limited to

• The client is under the influence of alcohol or recreational drugs

•  Recent  surgery. 
• The client behaves in an inappropriate or offensive manner.
• The client is or becomes unwell e.g. fever, digestive upset, allergic reaction, seizure, fainting. 
• A client is under care for a medical issue that is a contraindication for therapy, this will be discussed during consultation. 
• Where GP consent is required.
• Personal Information - During a client’s treatment consultation we will need to collect personal information which is important for our client-therapist relationship and will be used to tailor treatments. This information is strictly confidential. We will maintain its accuracy by updating it as advised by the client.

• Sensitive Information - We may at times address specific personal issues, challenges or general conditions in a client’s life or profession. All information provided will be kept strictly confidential with the exception of any information which, if withheld, may result in danger to the client or others. All communication taking place during therapy is confidential, subject to certain provisions; therapists are not at liberty to withhold information from the police.  Your therapist is required to inform the authorities if there is a possibility that you or a member of the public is at risk. Parts of your conversation may be referred to during supervision, a requirement for registered therapists, although your name or any identifying details would not be disclosed.